1300 88 33 16

FAQ - Frequently Asked Questions

Frequently Asked Questions

Why become a Mystery Shopper?

Mystery shopping is a great way to earn some extra income whist doing the things you already do and enjoy. Your assignments might be to visit a local café or restaurant, cinema, local attraction or another local business.
You simply visit your chosen location as you would as a normal paying customer, once you have finished your visit you fill out an online questionnaire explaining how the visit went and what you observed whilst you were there. You are then reimbursed up to your allowance, which is explained before you go and paid an additional payment on top of that.

How much am I paid per job?

The payment per job vary based on how long the assignment may take and how much is involved, you will be emailed all the detail including the amount being offered for payment for each job and then you choose to accept the job if you wish. You will be paid a minimum of $20 per job (Excluding Phone Enquiry Assignments) up to a maximum of $100 (but most are $20-$40)

How many jobs do I have to do?

You can choose to do as many or as few as you like, you are not obligated to do a specific number, so you get to choose the ones you really want.

How many jobs can I expect?

There are no guarantees of any number of jobs as it all depends on the areas you have chosen to work and the clients we are working with at the time, you will be alerted by email when jobs become available, if you wish to make Mystery Shopping a regular part of your income then we suggest you register with a few agencies so you have a regular flow of work.

How am I paid?

After your report has been accepted by our QA team you will be paid within 14 days, straight into your nominated bank account.

How do I find out about jobs?

You will be emailed about jobs that become available in your chosen areas

Do I need an ABN number?

An ABN number is a great idea to have if you are looking to do Mystery shopping on a regular basis, alternatively, if its suits your personal tax situation you can send us a completed ‘statement by supplier’ form that you can download from the ATO website.

Will I be an employee of Secret Customer Australia?

No, you will a subcontractor and therefore must sort out your own tax at the end of the financial year.

What is the next step?

There are four simply steps to becoming a shopper with us...

1. Follow this link and register your details on the Secret Customer website http://www.secretcustomer.com.au/ApplytobeasecretCustomer.aspx
2. Complete the four compliance tests located in the members areas of the website, all tests must be passed at 100% and can be taken as many times as you like.
3. You will then be emailed instructions on how to complete the online virtual visit using our CPSM reporting system.
4. Once you have submitted this report it will be reviewed and if accepted you will be sent a certificate which will then allow you to start accepting jobs online!

If you have any further questions you can call us on 1300 88 33 16 or email us at info@secretcustomer.com.au


What do our existing shoppers say about us?

These are all genuine comments from our current shoppers... and these are just a few…

Best company that I work for who always keeps in communication with their shoppers.

Great company to work for, very prompt payment and quick response to email questions on assignments.

I have two reasons that I really like and appreciate this company. Personal connection between the shopper and the company staff. Fast to pay for completed jobs. These two things make me happy and mean I will continue to accept jobs from this company and complete them to a high standard.

Excellent working relationship!

This is one of my favourite mystery shopping companies to work for – the assignments are enjoyable and are reasonably easy to complete, the pay is good, and the staff are friendly and approachable. I wish that there were more assignments available with your company so that I could work for you more often!

Quick responses back from management on completion of jobs, so far so good.

I work for more than one mystery shopper company and, although I receive more job offers from other companies, probably due to my location, I have found that I have a more personalised interaction with Secret Customer, prompt assistance whenever I require questions to be answered and also I don’t have to wait up to 8 weeks to receive payment for completed assignments. I have no hesitation in recommending Secret Customer 100%.

Secret Customer has interesting assignments with very fair payment. Reports are straight forward and payment quick. Best of all they communicate with their customers.

Was easy to do especially as it was my first time. No problems at all.

I have already recommended it to my sister and 2 friends! Would love more visits as my first was a great experience!! Thanks!!I have already recommended it to my sister and 2 friends! Would love more visits as my first was a great experience!! Thanks!!

Find that the few assignments that I have attended all information given regarding the assignment were very thorough and professional.

Thank you for following up and clarifying my first secret shop. It is good to know that you support your mystery shoppers.

Nice and enjoyable job.

For someone who was looking for this type of job I would recommend the Secret Customer company for the following reasons: Prompt response to queries, pleasant and encouraging manner in relating to secret customers, helpful feedback given, reliable and timely remuneration, ease of site navigation.

You are the best.




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