Frequently Asked Questions
How will I receive jobs (visits) when they are issued?
Jobs will be issued via the job allocation system. You can find more information about this system here... "CLICK HERE"
Which Geographical area will I be issued jobs (visits) for?
You are sent jobs that are available in your allocated suburbs. You will need to set these manually in the 'Set Your Location' page located in the 'Job allocation' section found in the main menu bar. You will then be sent email alerts when jobs become available in your area(s). When you receive these emails, you must visit the 'Jobs Available in Your Area' page as soon as you can as these are allocated on a first come first served basis.
How many jobs (visits) can I expect to get each month?
There are no guarantees that you will receive a certain amount of jobs within any particular time . We are a relatively new company and are working hard on building our client base.
How much will I be paid for each visit?
Payment is only made for Authorised paid visits – that is a visit you have accepted and been allocated by Secret Customer Australia.
The payment for each visit can vary as per the contract with the client. However for an onsite visit we pay a minimum of $20.00 (Inc. GST) for a paid visit.
Can I claim fuel and other expenses through Secret Customer?
No. Secret Customer will only reimburse you for specific expenses incurred on-site at a particular visit and only up to the agreed amount. You may however be able to claim fuel and other expenses through your own ABN. This should be discussed with your accountant.
How do I get paid?
For jobs completed after 28th of July 2015 you no longer have to send us an invoice for payment, this is now done automatically.
As of July 2015 we have implemented a new payment system, once you have completed your CPSM form using the on-line system, your report will be quality checked by our quality control team, within 24 hours you will receive an email either rejecting or accepting your report, if your report is rejected the email will contain details as to why and you will have 12 hours to resubmit your form.
When your report is accepted you will receive an email from us telling you exactly that, attached to that email will be a system generated invoice and so you no longer have to provide us with an invoice for payment. That invoice will be paid into your nominated bank account within 14 days.
In order for this to work efficiently and for you to get paid on time you must ensure you have entered your correct bank details into your profile, in order to do this simple log into the system, and through the members area update your profile with your bank details, these details are located at the bottom of your profile listing.
You will also have to ensure you have you have added your ABN to your profile. If you do not have an ABN then you must upload a completed 'statement by supplier' form to your profile.
Only check the GST box if you are legally registered for GST.