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What We Do
Products and Services
On Site 'Mystery Shopping' Services
Customer Speak Easy
Exceptional Customer Service for Retail
Exceptional Customer Service for Hospitality
'Sales' is not a Swear Word
The Benefits of Secret Customers
More Direct Benefits of Secret Customer Australia
Customer Service Quotes
Mystery Shopper Program
Secret Customer Video Page
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Our Feedback Solution
We offer a comprehensive consumer feedback solution
On-site Mystery Shopping services coupled with a web-based customer and
staff survey platform to ensure you have a true understanding of
your brand reputation... All for one low price
We offer more… We deliver more…
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Happy Customers Spend More Money
What We Believe
That great customer service should be the number one focus for businesses
looking to succeed and build a sustainable and growing client base.
Understanding the perceived level of service you are offering to your customers is impossible without measuring the level of their engagement and satisfaction.
Customers who feel valued and genuinely engaged with, will think less about the overall cost and more about the buying experience itself.
What We Know
Great customer service can be measured, improved and maintained through
a well structured and professionally written mystery shopping campaign.
We are helping our clients improve their bottom line profits by
providing them the support to execute these campaigns.
Customers spend more time and more money at stores where they receive
great customer service and will return over and over again
What We Do
Provide a range of services which help to enhance your customers buying experience each time they connect with your business.
Increase the level of engagement of your whole team helping your business reputation flourish within your community.
Support you on an ongoing basis to ensure your business maintains a level of service and volume of customers superior to that of your competition.
Copyright 2011-16 Secret Customer Australia, Twin Peaks, 52 Ray Booker Court, Kobble Creek, QLD 4520