1300 88 33 16
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Secret Customer Options for any type of Business...


On-site Assessment 

The unique and dare I said it great thing about Secret Customer Australia is that because of our completely adaptable reporting system, there is not a business we cant help assess or a company we cant help improve the service they offer their clients.

The solution is simple, give our consulting team a call on 1300 88 33 16 and they can have a tailored made solution put together for you to provide you with the most useful and professional assessment tools you could imagine, and all in just a mater of days.  

  All of our visits are assessed using our CPSM methodology - This refers to the Cleanliness of the premises both inside and out. The maintenance of the premises again both from an external and internal perspective. The products purchased will be graded on several criteria including but not limited to quality,
presentation and availability. The visit will also be critiqued on the service that our associates receive including speed, attentiveness and manners. Your assessor will be sure to test the majority of your facilities and provide the appropriate feedback on the CPSM form. 

CPSM - Cleanliness - Product - Service & Maintenance.

Cost - The cost can be finalised after you have spoken to one of our consultants but our on-site assessments start from just $175.00 

 - Click Here to View an Sample Report - 
  









Phone Assessment

One of our associates will make a phone enquiry regarding your business whether it be products to buy or services you have on offer.  The associate can assess any subject matter you should so wish including, special offers, mention of facilities or any other information you require your team to share with potential phone enquiry customers.  

Your staff membe
r will be assessed on general manners and professionalism, the helpfulness of the information given and the knowledge of the establishments facilities. 

Cost - $99.00 - This includes the initial call and a follow up enquiry.






Email Assessment

In exactly the same way as with the phone assessments our associates will make an email enquiry regarding your business whether it be products to buy or services you have on offer. The associate can
 assess any subject matter you should so wish including, special offers, mention of facilities or any other information you require your team to share with potential customers.  

Your staff member will be assessed on general manners and professionalism, communication skills the helpfulness of the information given and the knowledge of the establishments facilities. 

Cost - $99.00 - This includes the initial call and two follow up emails. 


Please feel free to call us anytime

1300 88 33 16

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