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Secret Customer Options for a 'Bricks & Mortar Retail' Business...


On-site Assessment 

One of our associates will visit your store and purchase one or more items. The visit will be assessed using our CPSM methodology - This refers to the Cleanliness of the premises both inside and out. The maintenance of the premises again both from an external and internal perspective. The products purchased will be graded on several criteria including but not limited to quality, presentation and availability. The visit will also be critiqued on the service that our associates receive including speed, attentiveness and manners. Your assessor will be sure to test the majority of your facilities and provide the appropriate feedback on the CPSM form. There are two options depending on the level of expenditure you wish the associate to make. 

CPSM - Cleanliness - Product - Service & Maintenance.

Option 1. Cost - $225.00 this includes a minimum on-site spend of $50.00
Option 2. Cost - $299.00 this includes a minimum on-site spend of $125.00

 - Click Here to View an Sample Report - 
  







Secure Payment with Paypal
Number of Assessments

Secure Payment with Paypal
Number of Assessments



Email Assessment

 One of our associates will make an email enquiry regarding one or more of the products you sell. The associate can
 assess any subject matter you should so wish including, special offers, mention of facilities or any other information you require your team to share with potential customers.  

Your staff member will be assessed on general manners and professionalism, communication skills the helpfulness of the information given and the knowledge of the establishments facilities. 

Cost - $99.00 - This includes the initial call and two follow up emails. 



Secure Payment with Paypal
Number of Assessments



 Phone Assessments are Not Available for this Category 

Please feel free to call us anytime

1300 88 33 16

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