Successfully running a retail business in this day and age is not easy. The retail industry in Australia has grown very competitive over the last few decades. The problem is that the dominant majority of your competitors carry more or less the same kind and quality of products you offer at your retail store, and at more or less the same prices. So it is really tough to stand out from your competitors. It’s tough to stand out from your competitors, not impossible. You can give your retail store an edge over your competition by providing superior customer service. But superior customer service comes with superior retail training of your staff.
A Good Day in the Life of a College Student Mystery Shopper. . . . .
The steady, piercing beep of Stacy’s bedside alarm clock wakes her up. She reaches for the alarm clock, presses the snooze button and goes back to sleep. The alarm beeps again after a while and she does the exact same thing. She sleeps till the last minute and then runs off to her Trigonometry class. After her second class she stops at the library and flips open her (newly purchased) laptop. Last night she had accepted a mystery shopping assignment to check out a new online bookstore. She goes to the site and browses the online bookstore. She finally makes a purchase, making careful note of the various things she is to check. She also jots down some notes to help her remember the things she is to give feedback about.
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