One of our associates will visit your establishment and use the facilities as a normal paying customer, should membership be required we can also assess the induction process for you. The visit will be assessed using our CPSM methodology - This refers to the Cleanliness of the premises both inside and out. The maintenance of the premises again both from an external and internal perspective. The product (in this case the facilities) supplied will be graded on several criteria including but not limited to quality, presentation and availability. The visit will also be critiqued on the service that our associates receive including speed, attentiveness and manners. Your assessor will be sure to test the majority of your facilities and provide the appropriate feedback on the CPSM form.
CPSM - Cleanliness - Product - Service & Maintenance.
Cost - $199.00 - This will include a facilities spend of up to $25.00
- Click Here to View an Sample Report -
Please feel free to call us anytime
1300 88 33 16
Alternatively if you would like us to to give you a call, simply fill out your details below
secret customer:: mystery customer :: secret shopper :: mystery shopping :: customer service
customer service training :: hospitality training ::retail training :: become a secret customer :: Site Map :: Video Page
Mystery Shopper Program :: book a secret customer :: contact us :: book a training course :: blog
Brisbane :: Sydney :: Melbourne