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Great customer service can and will catapult any business into a booming success story...
Bad or even average customer service will send your business down a very slippery slope to almost certain failure...

 




What We Do Here @ Secret Customer Australia...


We enable you and your business to stay ahead of your competition by providing timely constructive feedback on how your business is being perceived by your most important asset, your customers. We will help you keep them coming back time after time increasing your turnover and your reputation.

This type of information, if used correctly can ensure your business is offering what your customers want in the manner in which they expect.

We can also provide specialised, industry specific training courses and consulting advice for clients looking to make improvements to their processes.




Why Use Secret Customer Australia?


There are many Secret Shopping and Mystery Shopping Companies out there so what makes us different?

In a word I think the best way to describe the difference is ‘Genuine’…

We have a genuine desire to help you improve your business, which is why we don't just offer you the feedback we receive from our fully trained and 'genuine' Secret Customer Associates but we also offer you the advice and knowledge of how best to use that valuable information.

Our management team have ‘Genuine’ experience  across a wide variety of industries including Hospitality, Retail, Entertainment & Leisure as well as having the training and consulting experience to assist you in your genuine desire to offer excellent service to your customers.

 


 



How Do We Do it?


We have developed a unique and very client specific software program to help us produce a far more effective Secret Customer experience for all of our clients.

We know that every business is unique and therefore every Secret Customer visit needs to be as well. The days of generic, off the shelf forms are long gone.

Our feedback forms are developed with your consultation and are specifically designed to suit your business, you can add any sections you require and as many questions as you require, ensuring the information you receive is the most relevant and valuable as possible.