Pricing Packages – Mystery Shopping Campaign

The number of visits is the number of visits per group, so if you have four stores having one visit per week you therefore have sixteen visits per month and would be on the 12-50 pricing rate. As much as we have put this information here so you can gather it yourself, we love speaking to you too, so don’t hesitate to give us a call with any questions you might have.


Up to 4 visits per month ……………………from $159.00 Per Visit
5-12 Visits per month ……………………from $149.00 Per Visit
13-50 Visits per month ……………………from $139.00 Per Visit
51-100 Visits per month ……………………from $119.00 Per Visit
101+ visits per month ……………………POA
Email and/or Phone Assessments Only Flat rate of $75.00 per Assessment

There is a one off set up fee for all new accounts, this is $349.00 for up to 10 stores. For more than 10 stores we will provide an individual quote. All of the above prices are subject to GST.

Please Note:

When it comes to selecting a mystery shopping provider, many businesses make the mistake of solely considering price as the determining factor. However, there are various crucial factors that should be taken into account to ensure the effectiveness and reliability of the mystery shopping program. This article discusses why it is important to look beyond price alone when choosing a mystery shopping provider.


Quality and Experience

Mystery shopping is a specialized service that requires expertise and experience to deliver accurate and actionable insights. Choosing a provider solely based on price may result in compromising on the quality of the program. It is crucial to assess the provider’s experience, industry knowledge, and reputation to ensure they possess the necessary skills and resources to conduct thorough evaluations that align with your business goals.


Customization and Flexibility

Each business has unique requirements and objectives for their mystery shopping program. Opting for the lowest-priced provider may limit customization options and flexibility. It is important to choose a provider that understands your specific needs and can tailor their approach accordingly. A customized program can address specific areas of concern, incorporate targeted evaluation criteria, and align with your brand standards, ultimately yielding more valuable insights and actionable recommendations.


Qualified Shopper Network

The selection and training of mystery shoppers greatly impact the accuracy and reliability of the data collected. Low-cost providers may not invest in recruiting and training qualified shoppers, which can result in subpar evaluations. It is essential to choose a provider with a rigorous shopper selection process, ensuring that shoppers are experienced, reliable, and capable of delivering objective feedback. A high-quality shopper network enhances the credibility and integrity of the program, leading to more meaningful results.


Comprehensive Reporting and Analysis

The ultimate goal of a mystery shopping program is to gain valuable insights into your business’s strengths and areas for improvement. Cheaper providers may cut corners on reporting and analysis, providing you with limited or generic feedback. Selecting a provider that offers comprehensive reporting and in-depth analysis ensures that you receive actionable recommendations and a clear understanding of the customer experience. Robust reporting and analysis empower you to make data-driven decisions to enhance your operations and drive customer satisfaction.


Long-Term Partnership

Mystery shopping is an ongoing process, and building a long-term partnership with a reliable provider can yield substantial benefits. Opting for the cheapest option may result in frequent provider changes, leading to inconsistencies and a loss of historical data. By choosing a provider based on their capabilities, expertise, and commitment to your success, you can establish a long-term partnership focused on continuous improvement and a deeper understanding of your business’s customer experience.



While price is an important consideration, it should not be the sole determining factor when selecting a mystery shopping provider. Prioritizing quality, customization, shopper network, reporting and analysis, and long-term partnership ensures that you receive accurate, actionable insights that can drive meaningful improvements in your business’s customer experience.

Net Promoter Score and
Online Surveys Management Pricing


Basic Pricing Package

  • NPS Survey Per Store
  • Up to 3
    Online Surveys Per Store
Find Out More


Per Store Monthly


Standard Pricing Packages

  • NPS Survey Per Store
  • Up to 8
    Online Surveys Per Store
Find Out More


Per Store Monthly


  • Unlimited
    NPS Surveys Per Store
  • Unlimited
    Online Surveys Per Store
Find Out More


Per Store Monthly

Mystery Shopping

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1300 88 33 16

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