Mystery Shopping Services
Here at Secret Customer our on-site evaluations are unrivalled in their accuracy and adaptability. We have our very own, exclusive software package that helps us ensure that your company specific reports gather and monitor the type of information that is important to you.
You decide on the frequency of the visits and how you would like the information presented and who you would like the information presented to. As much as our programs are designed and tailored to suit your needs you will always have access to our team of customer service and data experts to guide you through the process and make sure you are using the most effective tools for your business.
Our fully trained and vetted secret customer associates will visit your stores as any other customer and give you the feedback that is most useful to you in improving your processes. Our whole team are looking for any piece of information they feel would benefit you and will always take the time to explain why they feel it is useful to you.
You will have access to your results via individual reports that are emailed through to you and your team as well as being able to access our bespoke reporting software through your own client portal.
Together we define the desired outcomes that will shape the campaign.
We will produce the required questions groups and KPI’s to ensure we are collecting the correct and most useful information
We assist you (if required) to introduce the program to your team to ensure it achieves maximum engagement
We organise, conduct and report the assignments and help you increase your customers satisfaction
