Frequently Asked Questions

What is the difference between a Secret Customer, a Secret Shopper, a Mystery Customer and a Mystery Shopper?

Technically, there is no difference between any of these terms. Today, all these terms are often used interchangeably to refer to any sort of secret customer program.

We have a national company are you able to offer your services Australia wide?

Yes!, Secret customer Australia offers a national Mystery Shopping evaluation a training resource with excellent reporting and delivery options.

I/We run a small SME business; do you have packages to suit our needs?

Yes, here at Secret Customer Australia we are able to design packages to suit any business of any size.

We are interested in finding out more information on your Mystery Shopping services, how would we go about this?

There are several ways to do this, you can receive a full information pack simply by filling out the “Full Information Pack Request” form below or simply and perhaps in an old fashioned way… pick up the phone and give us a call on – 1300 88 33 16

Does Secret Customer have a Blog page?

Yes we do… please follow this link.. –

Mystery Shopping

Please feel free to call us anytime

1300 88 33 16

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