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Training Course Content

Exceptional Customer Service for the Hospitality Industry


There’s that word Exceptional… we don’t hear it very often do we… so if we strive for exceptional customer service… are we aiming to high?

At this point we are hoping you said ‘no’ to that semi rhetorical question above.

Exceptional Customer Service standards are the bench mark of our courses… That’s why we started our company and it’s what brings customers back to your door time and time again.

When it comes to customer service we are not just talking about always saying ‘Please’ and ‘Thank you’… although that is a great start!

It’s about attitude, it’s about wanting to create an enjoyable experience for your customer so they can’t wait to come back again, tell a friend about their fantastic experience… hopefully… both!

If you don’t think providing exceptional customer service will help your business, then click this link and read about some amazing customer service facts… Click Here...


The Aim

This one day, fun packed, energy filled, mind blowingly awesome Customer Service Event is designed to ensure each and every member of your team understands what Exceptional Customer Service means and of course, more importantly, knows how to achieve it.


Who Should Attend

Anyone interested in or currently working in the hospitality industry, from the local pub or pizza restaurant, to 'Joe Findooloies' Fine Dining restaurant. Our presenters all come from hospitality backgrounds covering, waiting, chefing, people management and so much more. They will share with you direct, positive real world techniques that you can apply to your everyday work.

Years of experience do not matter, sometimes it's not about what we haven’t learnt but more about what we may have forgotten.


Topics Covered

        · The Hospitality Industry - How, Why, What, When... How it positively affects everyones life!

        · Understanding the Concept of Exceptional Customer Service

        · Do first impressions really count that much?

        · Why Bother… What is Customer Retention

        · Who are these people we call customers and what do they want?

        · Exceptional Customer Service is about our services not our clients expectation

        · Why Communication is Key When it Comes to your Customer

        · The Value of What We Say…

        · The Value of What We do…

        · How do you know if your customer is satisfied?

        · Upselling is not selling… you guessed it… It's Service…

        · Complaint Handling

        · Dispute resolution


Course Delivery

This course is facilitated by one of our professional Customer Service Consultants. The course content and material are supplied on the day although some pre-course questionnaires may be sent prior to the course.

Every one of our consultants have been handpicked to the specifics of the course content and have many years’ experience not only in training but in the related industries… If it is a Customer Service course for the hospitality industry, your trainer and coach will have worked extensively in the hospitality industry, that’s one of our strict guarantees.

Course Pricing

For pricing and availability enquires please give one of our friendly staff a call for a no obligation consultation!

Please feel free to call us anytime

1300 88 33 16

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