A Mystery Customer

How to Become a Mystery Customer



It doesn’t take rocket science to become a mystery customer. In fact, becoming a mystery customer is quite simple and easy. All you need to do is sign up with a mystery shopping company and you’re ready to start your job as a highly productive member of Australia’s mystery customer workforce.


How to apply for a mystery customer job?

All you need to do is find a good and reliable mystery shopping company and apply for their mystery customer program. When you apply for a job as a mystery customer, you will be required to fill out paperwork necessary for your assessment. Once your assessment is complete, you will simply need to fill out evaluation paperwork and submit it to the company hiring you. And that’s it; you’re ready to start working as a mystery shopper as soon as the mystery shopping company hiring you can find a mystery shopping assignment for you.


Qualities Needed for Becoming a Good Mystery Customer

True, there are certain abilities and qualities you need to have in order to become a good mystery customer, but you will notice that you already possess most of them and can easily work on developing the ones you don’t. Some of these qualities are:



Reliability is one of the key qualities needed for becoming a good mystery customer. You need to be very reliable if you are to succeed in the world of mystery shopping. You not only need to be available for various job assignments, but also need to be able to meet deadlines consistently. You also ought to return phone calls and answer emails promptly.


Keen Observation

You need to possess a keen sense of observation. Being observant is perhaps the most important quality needed for becoming a good mystery customer. That’s what you will get paid for – being observant. You need to be able to observe and accurately report minute details about the customer service being provided at the business establishment you are evaluating.


Ability to Follow Directions

You need to be able to follow the directions you are given regarding the manner in which you are to evaluate a particular product or service, or customer service levels of a business establishment.



You need to be able to give your feedback in a concise and objective manner. But being concise doesn’t mean that you are to report only part of what actually happened while you were at a particular establishment evaluating it. On the contrary, you are to report every important detail of your experience. That’s because business establishments hire mystery customers in an effort to collect vital information regarding their products, services and customer service levels. If the feedback you give is incomplete, or if you beat about the bush while ignoring facts that are material to your experience, you won’t be making it easy for the business establishments hiring your services to collect the information or data they require.



Being trustworthy is important because your relationship with the mystery shopping company hiring you and the mystery company’s relationship with its clients is solely based on trust. Yes, there are certain checks and balances to ensure that credible information or data is delivered to business establishments hiring mystery customers, but at the end of the day it is up to you to do the job assigned to you according to the specifications of the clients and report accurate feedback.


Familiarity with Computer and the Internet.

In most cases you are required to submit an online report regarding your evaluation of the products, services and customer service levels you evaluate. Thus, you need to be familiar with the use of computer and internet. You also need to have regular and reliable access to internet.


How and when will you get paid for your job?

Mostly, mystery customers get paid on a “per assignment” basis. That’s because a mystery customer is an independent contractor. Thus, you can expect to get paid by the mystery shopping company hiring you once a month for all assignment you complete during that month. In some cases you will only be reimbursed for your purchase of products or services, while in others you will not only get to keep your purchases for free but will also get paid for the assignment. Whether you only get reimbursed for your purchases or also get paid in addition to being reimbursed varies from one assignment to another and depends on the client hiring your services. If you are to get paid for any assignment, the rate is decided before the commencement of the assignment.


The above was a brief overview of how you can become a mystery customer and earn money to be what most Australians – no, strike that – most people around the world have to PAY to be – a customer.

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