The Service Imperative: Building a Scalable Customer Service -Centric Advantage in Multi-Unit Operations
The Service Imperative: Building a Scalable Customer-Centric Advantage in Multi-Unit Operations Introduction: The New Service Economy 1.1. The Critical Differentiator In the current hyper-competitive marketplace, the traditional pillars of business success—product quality and competitive pricing—have become mere table stakes. Due to global supply chains and rapid technological adoption, most businesses within a sector offer comparable